4/8 wire, Low Reflective touch screen: 1 year

5 wire touch screen: 3 years

GG (Glass-Glass) touch panels: 1 year

True-Flat (Framed Touch / Touch Window) touch panels: 1 year

Multi-Finger touch panels: 1 year

Yes.

SPE provides Glass-Film, Glass-Film-Film, Glass-Glass products to accommodate client’s need.

For 4 wire Rtp, size is: 3.5~15.6 inches.

For 5 wire Rtp, Size is: 5.7~24.0 inches.

Yes.

1.Environments test,

2.Function test,

3.Dimension checking,

4.Outlook test,

5.Linearity test,

6.Drop ball test,

7.Vibration test,

8.Activation force test,

9.Touch and slide test, 

10.Loop resistance test.

SPE has standard size products. 

1 year.

yes

SPE provides Glass-Film, Glass-Film-Film, Glass-Glass pcap products to accommodate client’s need.

From 3.5 ~42 inches. Max can go 65 inches.

yes

1.Environments test,

2.Function test,

3.Dimension checking,

4.Outlook test,

5.Drop ball test,

6.Vibration test,

7.Salty spay test.

1.1mm,1.8mm,2.8mm are normal standard thickness. But max can go to 12mm

AG, AR, AF, AS.

Why does Pcap touch panel need EMC noise protection?

The environment is full of noise interference. The interference may come from LCD, power supplies, TVs, motors, radio transmissions, etc. Since Pcap controllers determine touch location by detecting changes in capacitance, the Pcap panel must be protected from EMC noise to avoid false signal determination. EMI shielding is used to ensure that Pcap remain fully and correctly operational and run without interference.

SPE provides anti-bacterial, anti-virus, anti-palm, anti-water, anti-blood, anti-salty water anti-UV, glove operated and vandal proof Pcap solutions.

EETI, Atmel, SIS, Ilitek, Focal Tech, Goodix, Cypress, Microchip.

Contact 8KV, air 15Kv. Criteria B. If need higher standard, please contact our sales rep.

COF = Chip on Flex. COB=Chip on Board.

Sudden interruption of power during the flashing process can damage the IC.  Apart from this, the IC can be flashed 1000-3000 times under normal circumstances.

SPE has standard size products. 

Yes, for details, please contact our sales depart.

1. Check the USB cable connection.

2.Turn off then turn on the monitor power again. It should be functioning.

For the most of standard models: Press "Menu+Power" key to open the OSD&power lock menu.

Step 1: To judge whether the color distortion is partial to certain areas or the whole display area. If the color distortion happens in the whole display area, please go into the OSD menu and Auto Color the touch monitor, and then the problem may be solved. If the color distortion remains, either affecting the whole screen or only certain areas, please go toStep-2;

Step 2: please Use another VGA cable and see whether the problem still persists. If it does, please go to Step-3;

Step 3: please change the A/D Board of the touchmonitor and see whether the problem still persists. If it does, please go toStep-4;

Step 4: please change the LVDS cable of the touchmonitor and see whether the problem still persists. If it does, the problem most likely stems from a fault in the LCD Panel.

Step 5: Change the LCD Panel.

Step-1: Determine the root cause of the black lines. There are two kinds of black lines, as stated below:

1) The black line is akin to a dark lane. In the dark lane, the color of the picture is normal but only the brightness is much lower. For this kind of black lines, the problem could stem from the failed CCFL. please go to Step-3;

2) The black line is akin to a really black lane, it cannot show pixels of other colors, so the line is always black. This kind of problem may stem from the A/D Board, the LVDS cable or the LCD Panel. If this is the case, please go to Step-2;

Step-2: please change the A/D Board and the LVDS cable of the touch monitor to see whether the problem still persists. If it does, the problem most likely stems from a fault in the LCD Panel.

Step-3: Change the LCD Panel

please change the A/D Board and the LVDS cable of the touch monitor to see whether the problem still persists. If it does, the problem probably stems from the LCD Panel.

Step-1: Please change the A/D Board and the LVDS cable of the touch monitor to see whether the problem still persists. If it does, the problem probably stems from the LCD Panel.

Step-2:Change the LCD Panel

Firstly, we need to check the status of the LED on the OSD board. There are three different kinds of status, as stated below:

1) If the LED is green, it indicates that there is a VGA or DVI signal, and that the A/D board is OK. The problem would therefore lie with one of the Inverter Board, the LVDS cable or the LCD Panel. In this situation, please follow the below instructions:

Step-1: Please change the Inverter Board of the touchmonitor to see whether the problem still persists. If it does, please go toStep-2;

Step-2:please change the LVDS cable to see whether the problem still persists. If it does, the problem probably stems from the LCD Panel.

Step-3: Change the LCD Panel.

2) An orange or red LED indicates that there is no video input signal. The problem may lie with either the VGA or the DVI connection. Please try to turn the touchmonitor off and on via the OSD key to see whether the problem still persists.. Using an alternate VGA or DVI cable will be helpful too.

3) If the LED is dim, it indicates either that the power supply of the A/D board is off, or that the A/D Board has failed. Please try to turn the touchmonitor on and off via the OSD key to see whether the problem still persists. If it does, please change to another A/D board.

Another solution is to check whether there is either a General Touch logo or “No Signal" is shown when restarting the touch monitor. If the General Touch logo is not shown, the A/D board may be defective. If No Signal is shown, there is likely to be a failure with either the VGA or the DVI connections.

Yes. We provide many kind of touch solutions compatible with Elo, AMT or other brands. And we can customize product according to our customer’s request.

Customers inform SPE Customer Service department for defective item(s).

Customer Service department provides the customer with a RMA request form and a RMA tracking number. The customer fills out the RMA form and mails the defective item together with the form to SPE.

Customer Service Department receives item(s) and processes RMA form while informing sales and customer thereafter.

Customer Service Department examines item(s), reports to customer, and returns referral and new item(s).

Air bonding and Optical bonding.

As the covid19 spreading across the globe, cleaning the surface of the touch becomes a necessary normal maintainance because virus can remain live on the surface for hours to days. SPE has compiled cleaning protocol that we will share with you. We recommend carefully using only certain chemicals to clean both projected capacitive (PCAP) and resistive touch panel surface. 

Ammonia based glass cleaners (typically 5-10% ammonia), 1: 100 bleach: water solution, or 75% alcohol can be used to clean the surface of SPE PCAP and resistive touch panels.

When you clean the surface of your touch panel, please follow these steps:

Apply cleaning agent (alcohol, bleach, or glass cleaner) to a clean cloth.  Make sure the cloth is well saturated.

Wipe touch panel in a “Z” motion, ensuring the cloth comes into contact with the entirety of the touch panel surface.

Dry the panel thoroughly with a dry cloth, removing as much of the cleaning solution as possible.

One more important precaution, do not mix bleach and ammonia because this will produce a dangerous chemical reaction.

Please do not spray cleaning solution directly onto the touch panel surface.

Note:

Cleaning solutions containing bleach, alcohol, and ammonia are corrosive to touch panel surface coatings and ITO film.  So, you should not leave the solution on the touch panel surface for more than 2 minutes.  Make sure to remove all residue when finished cleaning.

Do not use sharp tools to clean the surface of the touchscreen.

Do not use air guns, water jets, or steam, to clean the surface of touchscreens as they may damage touchscreen functionality.

If condiments, food, or drinks are spilled on the surface of the touchscreen, please remove them immediately.

Ensure moisture does not seep through the cable connection area from the edges during cleaning.